Terms of service

Trading conditions at Beadhouse Ltd
General information

Beadhouse Ltd
Vendersgade 9, at television.
1363 Copenhagen K
CVR no.: 39198096
Telephone: 33159112
Email: info@beadhouse.UK

Prices

At Beadhouse ApS, all prices are in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for out-of-stock items, force majeure, tax changes, out-of-stock items and printing errors.

Payment

Beadhouse ApS accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer. The payment will only be debited from your account when the item is dispatched or collected. All amounts are in DKK. Danish kroner and incl. VAT Reservations are made for price errors and sold-out/discontinued items.

Delivery

Beadhouse ApS aims to ship orders entered into before 2 p.m. the same day, orders thereafter will be sent the following business day.
We ship to the entire EU. Shipping prices from DKK 39. Goods will be delivered to the delivery address specified when ordering.
We only deliver to EU countries.
Your goods are sent with GLS.
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems arise, contact customer service.
Goods are delivered every weekday. Your item will be delivered 1-2 business days after ordering.
Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.

Right of complaint

There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must complain in "reasonable time" after you have discovered the defect/fault, within 14 days after you have received the goods.

Beadhouse ApS will cover return costs to a reasonable extent in the event of errors and defects.

For returns, complaints and use of the right of withdrawal, send to:
Beadhouse Ltd
Vendersgade 9, at television.
1363 Copenhagen K
Shipments are not accepted per cash on delivery. Or for collection in parcel shops.

Refund

If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of withdrawal

There is a 14-day full right of return on goods purchased in our webshop.


The period is counted from that day;
- Where you receive the order.
- Takes physical possession of the last product, in the case of an agreement for several different products, ordered in one order, but delivered individually or in several batches.
- Gets physical possession of the last lot or last part when it comes to an agreement for the delivery of goods consisting of several lots/parts.
- The first item in physical possession in the case of regular delivery of items over a specified period.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by email at ks@beadhouse.UK. In the message, you must make it clear that you wish to use your right of withdrawal.

If you want to send the item back to us, you must fill in the attached return slip and send the item to:
Beadhouse Ltd
Vendersgade 9, at television.
1363 Copenhagen K

You cannot regret it by simply refusing to receive the item without giving a clear notice of this at the same time.

Goods excluded from the right of withdrawal

The following product types are not included in the right of withdrawal:
- Goods which have been manufactured to the consumer's specifications or have been given a distinct personal touch.
- Sealed goods which, for reasons of health protection or hygiene, are not suitable for return and where the seal has been broken after delivery.
- Goods which, due to their nature, are inextricably mixed with others upon delivery.
- Varer, hvor plomberingen er brudt.
- Performed non-financial services, if the provision of the service has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal ends when the service has been fully performed.
- Delivery of digital content, which is not delivered on a physical medium, if the execution has begun with the consumer's prior express consent and recognition thereof, that he thereby loses his right of withdrawal.
- Newspapers, magazines or magazines except subscription agreements for such publications.
- Aftaler indgået på offentlig auktion.
- Varer, der forringes eller forældes hurtigt.

Return

You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed. Du skal vedlægge en kopi af ordrebekræftelsen. Shipping will go faster if you also complete and attach our cancellation form.
You bear the risk for the item from the time of delivery of the item until we have received it back.
Vi modtager ikke pakker sendt pr. cash on delivery.

Varens stand ved returnering

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.

If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase amount back, you must test the product without actually using it.

Repayment

If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a different form of delivery than the cheapest form of standard delivery that we offer), will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

Personal data policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Oplysning om hvad du har købt

We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Beadhouse Ltd. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered user.

Klagemuligheder – oversigt og links:

If you have a complaint about a product bought in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DA
If you submit a complaint here, you must provide our e-mail address: ks @beadhouse.UK

 

SERVICE

  • If service is required, our service department can be contacted via e-mail: ks@beadhouse.UK

WARRANTY / RIGHT OF COMPLAINT

  • As a consumer, you have two years' right to complain, which means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation. This of course requires that the complaint is justified. Should the product, contrary to expectations, break during the complaint period, the product must be sent to us.
  • We do not cover other costs in connection with warranty or complaints.

PROPERTY CONDITIONS

  • We reserve the right of ownership of delivered goods until the entire purchase price has been paid in full.

DISCLAIMER AND DISCLAIMER

  • We reserve the right for possible tax changes, price and proofreading errors, technical errors, out-of-stock items and force majeure, including labor disputes and deficiencies in or delays in deliveries from sub-suppliers, unless otherwise follows from the inalienable rules of Danish law.

    BUSINESS CUSTOMERS

    • Purchased goods are not returned. (Procurement goods are defined as goods with a delivery time of more than 5 days, which we do not normally stock). Stock items incur a return fee of 30% (up to 14 days after purchase). After this, the item cannot be returned. Unless otherwise agreed, traders are only granted a 12-month right of complaint, as complaints must be made immediately after an error or deficiency is discovered. Business operators have a duty to carry out such an examination of a purchased item as proper business practice requires. Pursuant to section 245 of the Judicial Procedure Act, the parties have agreed that any legal disputes between the parties must take place at the Court in Copenhagen.

    SUBMISSION OF ORDERS

    • When you have placed an order via our website, our system will automatically send you an e-mail from which it appears which products you have ordered. You must be aware that the automatic reply via e-mail is NOT a legally binding order confirmation whereby an agreement has been concluded. It is only an electronic receipt for receipt of your order. We therefore have the option to cancel the order as a result of printing errors, technical problems, delivery failure and similar situations.

    OTHER INFORMATION

    • We refer you to our customer service for more information about payment security, how to shop and frequently asked questions.

    All agreements with BOC entered into in Danish.

    Return address:

    Beadhouse Ltd

    Vendersgade 9 at

    1363 Copenhagen K.